Putting the User [Experience] First

Talent management professionals are always looking for the tools and technologies that can make their jobs a little easier. But with the continually growing number of solutions available, finding “the one” can be a bit of a gamble. With each talent management platform promising to transform the way things are done, the options seem limitless. 

How can you find the best solution for your company, then? It all comes down to the user experience – or lack thereof. Despite the promises of many solution providers, most of the platforms on the market underwhelm. Sure, they may technically work as intended, but they are often clunky and burdensome and create more problems than they were meant to solve. 

Today’s fast pace of business requires that talent management professionals respond in real time – whether that means connecting with a candidate to set up an interview, recognizing the achievements of a rising star or stepping in to provide an underperformer with the development they need to succeed. Without an intuitive, user-friendly platform, it will be nearly impossible to keep up, and you’ll find yourself responding reactively instead of proactively.

So, what does the right solution look like? First of all, it should be developed with the user, not the process, in mind. This means it should be easy for anyone to use right out of the box, without the need for IT to hold your hand each step of the way. It should also be developed from a mobile-first standpoint, to meet demands for today’s on-the-go HR professional as well as your employees and new hires who must interact with it.

Another component is configurability – no company is the same, so why should you use the same exact solution as everyone else? The best platform is one that can be configured to meet your unique requirements, rather than having to adapt your own processes to match the technology. This will deliver the autonomy your company needs to align the solution with your brand and culture. And if the HR team has a robust, intuitive and user-friendly solution in place, it will help to increase user adoption and ensure the entire company and its talent management practices benefit. 

The final piece of the user experience puzzle is having a system that prompts you when a particular action must be taken. As HR is often forced to do more with less, a platform with the technology to scour your talent management processes and send appropriate alerts allows you to stay on top of all of your tasks. The same can be true for your employees who need to stay abreast of performance review cycles, learning opportunities available to them, or compliance activities that must be completed. Having a “smart assistant” feature built into the application allows you to confidently address any issues and action items as soon as they pop up, all done in a customized dashboard that individually reflects the users’ needs.

Given the challenges of the current talent management landscape, you need a solution that was built with the user in mind. For such a people-oriented function, it is important to identify a provider offering a platform that puts the user experience first. This will ensure a more intuitive, streamlined and efficient talent management strategy that enables you to put the focus back on your people.

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